4g91 Privacy Policy
This document explains how 4g91 collects, uses, stores and protects your personal information when you use our platform. Your privacy is our priority.
Last updated: January 2026
What We Collect About You
When you use the 4g91 platform, we collect certain categories of information to keep our services running smoothly and to provide you with a better experience. Here are the types of information we collect:
Account Information
During registration, you provide details such as your full name, email address, phone number, date of birth, and password. This information is used to create and manage your account, verify your identity, and ensure account security.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction-related information such as your chosen payment method and transaction reference number. We do not directly store your bank card number or internet banking password — transactions are processed through secure payment processors.
Device & Browser Information
We automatically collect technical information such as your IP address, device type, operating system, browser type and pages visited. This data helps us identify technical issues, prevent fraud and understand platform usage patterns.
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- User Rights
- Policy Changes & Contact
How Your Information Is Used
Account information is used to process registrations, verify logins, handle deposit and withdrawal transactions in MYR, and send account-related notifications such as deposit confirmations and security alerts.
Device and IP data is used to detect suspicious activity, prevent unauthorised access and maintain the integrity of the 4g91 platform. This protects all users from fraudulent activity that could compromise their accounts.
With your consent, your email address or phone number may be used to send you information about current promotions, bonuses, and special offers related to the platform. You may withdraw this consent at any time through your account settings.
Anonymised usage data is analysed to understand how users interact with the platform, identify technical issues, and make improvements to the interface and overall user experience.
Cookies & Usage Tracking
The 4g91 platform uses cookies and similar tracking technologies to enhance your experience and ensure proper technical functionality. Cookies are small files stored on your device that help the platform remember your preferences and login session.
There are several types of cookies used on our platform:
- Session cookies: Required to maintain your login session while browsing the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't need to reconfigure them each time you visit the platform.
- Analytical cookies: Collects anonymised usage data to help us understand how users interact with the platform and make improvements.
- Security cookies: Helps detect and prevent suspicious activity, protecting your account from security threats.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality. We do not use third-party cookies for advertising purposes.
You can manage your cookie preferences in the following ways:
- Chrome, Firefox, Safari or Edge browser settings
- Privacy settings in your 4g91 account
- Contact our support team for further assistance
Data Storage & Our Security Measures
4g91 takes its responsibility to protect your personal data seriously. All data is stored on secure servers with strict access controls. The following are the security measures we have in place:
- SSL encryption: All data transmitted between your device and 4g91 servers is protected with 256-bit SSL encryption, ensuring your information cannot be intercepted.
- Stored data encryption: Sensitive information such as passwords is stored in encrypted form and cannot be read directly, even by our staff.
- Access controls: Access to user data is restricted to staff who require it to carry out their duties.
- Continuous monitoring: Our systems are continuously monitored to detect any unusual activity or unauthorised access attempts.
Your data is retained for as long as your account is active and for the period required to meet legal obligations or resolve disputes. When no longer needed, data will be securely deleted.
Your Rights as a User of Our Platform
You may request a copy of the personal data we hold about you at any time. Requests can be submitted by emailing the 4g91 support team, and we will respond within 14 business days.
If you find any information in your account to be inaccurate or outdated, you have the right to request a correction. You can update certain details directly through your account settings or contact support for assistance.
You may request the deletion of your account and personal data. Please note that complete data removal may not always be possible where we are legally required to retain certain records, such as financial transaction records in RM.
Sharing Information with Third Parties
4g91 does not sell or rent your personal data to third parties for marketing purposes. We only share information in the following limited situations: with licensed payment processors to facilitate MYR transactions; with technical service providers who help operate the platform; and when required by law or a valid court order.
All third parties who receive user data are bound by data protection agreements requiring them to handle that information to a standard of security equivalent to our own.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
4g91 reserves the right to update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform enhancements. When material changes are made, we will notify users via in-account notifications or their registered email address.
The "last updated" date at the top of this page indicates when this policy was last reviewed. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
Privacy Enquiries & Complaints
If you have any questions, concerns, or complaints regarding how 4g91 handles your personal data, we encourage you to reach out to our support team directly. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
For data privacy enquiries:
We aim to respond within 14 business days for all privacy-related enquiries.
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